SplashTop for Business Bandwidth Usage

Challenge

One of the remote site has an excessive internet usage issue. It’s starting just few months ago. The current internet plan has no real time monitoring capability.

Solution

Due to it’s only few machines at remote sites, we install SoftPerfect Networx application on each machine.

Accidentally while we are connecting remotely via SplashTop for Business, we found the usage per hour is around 25-35 MB upload on that device via Networx. So we turned off the remote access and try to login within few hours and we found that while not connecting is using very low bandwidth.

What causing continuously usage around 24 hours is still puzzling us, it’s possible that keeping running for long time or bug/not-disconnect properly or hang on connection. What we could do is patching the latest update of the software and to ensure is disconnect properly.

Environment
Microsoft Windows Vista, 7 and 8.1
Optus Network
SplashTop for Business
SoftPerfect Networx

 

 

LAN and Wi-Fi Behavior on Toshiba Kira laptop & Dynadock docking station

Challenge

We found that while connecting to docking station, the connection still appearing as Wi-Fi instead of LAN for unknown reason. It looks like the LAN is still considered low matric then Wi-Fi. Please note that Kira laptop doesn’t have a dedicated LAN port.

Solution

Play around with metric value on network connection for LAN/Wi-Fi, it didn’t work properly cause the IP address sets to dynamic not static so the value will get reset again.

Alternatively, we update the Wi-Fi drivers from Toshiba website for this particular model.  It looks the behavior is normal now.  We also asked user to keep an eye on the icon logo on the task bar (Wi-Fi and LAN).

Environment

Microsoft Windows 8.1
Toshiba Dynadock U3.0 Universal USB 3.0 Docking Station
Toshiba Kira – model PSUC1A-007005