SUPPORT: Apple MacBook Pro and Windows 8.1

The Challenge

We have users that coming from Windows background and would like to take on Windows 8.1 into Apple MacBook Pro machines as primary use and no apple MAC OSX being used at all. We looked options in regards to the challenge ie BootCamp VS virtualisation and we decided to go with BootCamp due the fact users are not going back and forth switching the Operating System and also trying to eliminate another layer of suport of third party virtualisation software being introduced to this model.

We found some hurdles along the way with this approach:

  • At the end of finalising of installing Windows,  error came up – “Windows could not update the computer’s boot configuration. Installation cannot proceed.”
  • The close lid not working properly. The screen is dimmed little bit.
  • Event Viewer error related on video driver 

 

The Solution

Challenge 1 – At the end of finalising of installing Windows,  error came up – “Windows could not update the computer’s boot configuration. Installation cannot proceed.”

After few attempts of failing installing and step through the Apple BoootCamp installation with Apple Support and Apple Senior Advisor, finally we came accross that the BootCamp has an issue and Apple advised to do the manual process of what bootcamp meant to do.

Here are steps:

  • On MacOS X, tun a Boot Camp Assistant under Utilities.
  • Plugin USB 8GB thumbdrive and external USB drive into MAC machine.Note: This particular model of MacBook Pro doesn’t have a CD/DVD rom drive:
  • On the BootCamp Assistant, ensure to select 2 options:

Select just Download the latest Windows support software from Apple

Install Windows 7 or later version.

  • This will download the latest Windows Support and it will take awhile
  • Select the right partition and at the end of this process will boot and will straight installing Windows.
  • Install Windows 8.1 as normal and ensure to select select partition and format. Generally, it’s the last one and marked as BOOTCAMP at the end.
  • Installing Windows: “Your computer will restarty several times. This might take awhile.”

 

–          Copying Windows files

–          Getting files ready for installation

–          Installing features

–          Installing updates

–          Getting finished.

  •  At the end of Getting finished process , the following error come up: “Windows could not update the computer’s boot configuration. Installation cannot proceed.” Note: This is what the issue is
  • Turn to white screen and then black screen.
  • Boot again by pressing Option and select Macintosh HD and go to Boot Camp Assistant. At this stage, it has Macintosh HD (harddisk picture), Recovery-10.9 (harddisk picture), Windows (DVD picture), EFI Boot (DVD picture).
  • Run the Boot Camp Assistant again.
  • Select the task Remove Windows 7 or later version and click Continue. Information about Restore Disk to a Single Volume and click Restore. Note: This basically remove any partition that created by the BootCamp application and we start from beginning again.
  • Go to Disk Utility under Utilities.
  • Select Apple SSD harddrive and click Partition.
  • Click + button and select Maintosh HD 2 and adjust the size accordingly and give the name ie. Windows 8.1 and the format is ExFAT. Click  Apply button.
  • Windows pop ups about “Are you sure want to partition the disk “Apple SSD xxxx Media?”. Click Partition.
  • Restart the MAC machine and press Option button. This will boot into: Macintosh HD (harddisk picture), Recovery-10.9 (harddisk picture), Windows (DVD picture), EFI Boot (DVD picture).
  • At this stage: USB thumdrive plugin as well as DVD rom device
  • Select Windows one instead.
  • Installation start and select the Windows 8.1 partition that just created previously and format. Ensure to select right partition for this. Click Next button.
  • It starts the installation again.
  • Boot again ensure to press Option and another Windows (harddisk picture) shows along with others Macintosh HD, Recover-10.9, Windows (DVD picture) and EFI boot (DVD picture).
  • Select Windows (harddisk ones) instead and this will boot to Windows partition start configuring Windows.
  • At this stage leave it, it will boot few time and ensure to select Windows. Note: It will boot to Macintosh one so just restart again and press the Option button and select Windows (harddisk picture) and continue again the process.
  • This will eventually successfully passed the previous error stage.
  • Under Personalise give the PC Name and click Next button.
  • Under Settings, click Use Express settings.
  • Under Your Account, give the right username, password and password hint. Click Finish button.
  • Again this will continue to install the application.Note: This “Almost Ready … don’t turn off your PC” message is longer than usual in PC installation. Be patient on this.
  • Boot Camp windows shows up. Click Next button. Accept the license agreement and click Install. This will install all drivers from USB stick.
  • Click Finish button.
  • You must restart your system for the configuration changes made to Boot Camp Services to take affect. Click Yes to restart.
  • Ensure to press Option button when it boots and select Windows.
  • Windows 8.1 shows up nicely and login into it.
  • Go to Desktop mode by clicking Desktop. On the taskbar next to Date and Time, click the Up Arrow and click the boot camp icon and select Boot Camp Control Panel. Select Bootcamp Windows if the machine needs to run on Windows all the time.  Click Apply. Click OK.
  • Then restart again to see if the boot straight to Window

The Challenge 2 – The close lid not working properly. The screen is dimmed little bit when open the lid.

With this issue, we can’t replicate and eventually this issue has gone. Not sure what causing this. Report to Apple about this and potentially related on Windows 8.1 side.

 

The Challenge 3 – Event Viewer error related on video driver 

As part of procedure before deploying machine to the user, we need to ensure that there is no error in relation to hardware/drivers. In this case, we found issue error message in Windows Event Viewer Log.

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on local computer.

Apple advised to run Capture Data tool to see from Mac side is working OK. We run Capture Data and send the data to Apple. They come back to us that there is nothing wrong with hardware and they said the error might related on Microsoft OS side.

The argument is actually that Apple provided hardware and in this case NVIDIA video is apart of it. NVIDIA is third party. Like HP or Dell that provided the hardware they are ensuring that the driver is uptodate and have a support toward this while Apple still not clear their position, for us, about this.

By the time this document is writing, we are in the process to waiting from Apple about their position witgh this matter. So we can have a better support understanding from Apple as well as to the expectation for the user.

 

Environment

Apple MacBook Pro latest 2013 model 
Microsoft Windows 8.1
If you found this challenge and solution is helping you to solve your issue or if you find anything, please share below and let’s have conversation about it.

Thank you.