Supporting Dell Hardwares

Solution: 

Try to do housekeeping first (the basic step) and this will help them to narrow down the issue and solve the problem quickly.

PC Troubleshooting methods

  1. Have a service tag handy
  2. Run diagnostics – Restart the PC and press F12 and select Diagnostics. The basic test took only 5 minutes while the complete one took about 30 minutes.
High Pitch Issue
  • Take out the speaker by opening keyboard
  • Replace hard drive
  • Run diagnostics
  • Put the CD into CD-bay and let it run
  • Update the sound card driver from Dell Support
  • It seems that if the disc start to write and sound is gone but when idle then the noise comes up again
Blue Screen Death (iastorv.sys)
  • Can’t get the memory dump both small and complete. It’s failed.
  • Possibly related on the Windows Update which is updating one of the driver.
  • Dell can’t pin point this issue and the only way to do it is to reinstall the OS.
  • Reinstall the Windows OS solved the problem.
Rebuilding Dell Latitude E6400 Manually
  • Install Windows Vista Business 32 bit using Reinstalation DVD Windows Vista Vusines 32BIT SP1 DVD
  • Giving the standard PC name
  • Install drivers from Dell Drivers and utilities DVD
  • Do Windows Update
  • Install Microsoft Office 2007 Business/Professional
  • Install Dell Application DVD – Cyberlink PowerDVD (comes from Dell)
  • Install Roxio Creator 9.0 DE DVD (comes from Dell)
  • Install CutePDF
  • Install Adobe Acrobat Reader
  • Install Adobe Flash Player
  • Create H (home directory)
  • Create S (shared) drives
  • Change the Workgroup/Domain
  • Copy I386 folder into temp folder
References
  • Dell Latitude E6400
  • Microsoft Windows Business 32 bits
  • Contact number for Dell Premium Support: 1300 661 702
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